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Episode 3
Inside John Lewis
S01E03 E2
E3
March 24, 2010 60 min
Overview
Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.
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